1 Message
Blue box covering center of TV dcreen
Blue box in center of TV screen with spinning circle in center top left of blue box says getting details.
1 Message
Blue box in center of TV screen with spinning circle in center top left of blue box says getting details.
DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Hello, thank you for bringing this to our attention. We want to assist you with this issue you're having when trying to stream, so we're sending you a PM to start gathering information. Please meet us there. Danna, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.5K Messages
1 year ago
Can you post a photo?
What DVR/Receiver model number?
Are you sure the "blue box" is coming from the DirecTV DVR/Receiver and not your TV?
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DIRECTVhelp
Community Support
•
255.3K Messages
1 year ago
@Smoody7, we want to help you. Please follow the steps on this link https://www.directv.com/support/article/000075734.
We sent you a PM. However, we have a couple of questions to gather more details.
Does the issue persist?
Is this happening on one or multiple channels?
When did the issue start?
We will stay attentive for your response. Danna, DIRECTV Community Specialist
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