April 2026 update terrible - need ability to record Other Ways to Watch episodes

Thanks for reaching out, @amcoffice. Hitting the Info button should pull up your options to record a single episode, the whole series, or see other ways to watch. If those aren't showing up, a quick restart of your device often does the trick. If technical assistance is needed, contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team

Restart does not solve issue & is not accepted as solved issue. 

Problem remains. 

Not sure the issue is understood - issue is trying to "open" episode listed under Ways to Watch - info button does not work even after restart. 

Thanks 

Thanks for the additional info and for the troubleshooting you've done. Please meet us in a DM so we can assist you further. Charles, DIRECTV Community Team

We've already sent you one. To check it out, click the user's profile picture or username, then go to Message and check "Message Requests" under the top-left dropdown menu. John, DIRECTV Community Team

@amcoffice in the Ways to Watch just use the down or up arrow on the remote to find the next showing of what you want to record and press the Red button on the remote to record.  You should be given option to just record that showing or if a series it will give you and option to record the series. Mark, DIRECTV Community Manager

Thank you for response. I have spoken with Tech Support and a ticket on this issue/bug has been submitted for escalation. I'm told I will have a follow-up call with the escalation team later this week. 

FYI Red-button episode-record does not work and/or is not available for upcoming airings of episodes of shows already on Series record. If you red-button record an upcoming airing, it shows as Series Recorded. Then if you use red button to cancel the episode upcoming airing, red button deletes entire Series Record.

The recording functionality is working as designed.  For clarification, the steps provided were for recording programming that wasn't already set up as an individual or series recording.  Mark, DIRECTV Community Manager

Understood...that kind of recording was not the issue presented. Thank you. 

Follow up:

DirecTV escalation promised me a call back to follow up on the Ways to Watch recording issue within 24-72 hours, and I never got that call. I called DirecTV again and was told that I did not receive a call back from escalation because DirecTV found that an issue does not exit and CLOSED MY CASE!  (This even though DirecTV did a phone screen-video share of my DirecTV guide and agreed that the Ways to Watch recording for upcoming airings of series episodes does not work.) I objected to the case closing. DirecTV told me my case has now been reopened and that I would get a call from escalation in the next 24-72 hours whether or not it feels the issue exists so that we can be sure the correct issue presented is understood. If I do not get that call, I will call again.

I hate it. Every upgrade DirecTV does, it gets worse. I agree with all the complaints mentioned, but when I select a show from the guide, I have to double press the "select" botton. Push once to watch, but a tile shows up giving me an option to watch it live. Then I have to press "select" again to watch the show. Duh! Don't give that choice, just go to the show. I understand this feature on a non-live show say in the future. That's basically what it did before the upgrade.

DirecTV (Edited per community guidelines) for the money we pay and they don't listen to the consumer about what we want. I'm sure people weren't calling DirecTV to change the old system to a different UI because it was to hard to figure out. Ahh, the new young generation of society taking over. They know best. NOT!! 

Update: Called today to report yet another issue with DirecTV guide (new episode not recording on season auto-record because DTV guide has it listed under wrong season) and asked for status of this issue and told that case was (still) closed even though I once again never received the promised response call. Transferred to Tech Manager who told me response to this case would only be through email (see P.S. below for details on that). I explained that I never got any emails from DTV on this issue. He responded that this case was automatically closed by the system due to "unresolved missing info," which is a DTV agent problem for not filling in all of the boxes on the initial case submission. That is, I was never going to get a response (call or email) on my case, because the all the boxes on the case form were not filled in. (Not sure why it took weeks for someone to tell me that.) Tech Manager informed me that this case has been properly resubmitted (with all information supplied) so that I will get an email response within 24-72 hours. I will call back if I get no or inadequate response to this case and update here.
P.S. When I mentioned that I have gotten call responses from DTV tech support on other cases, Tech Manager stated told that an email (and not call back) is response for a "video outage" issue. Not sure how this case (on a guide-record issue) is a "video outage," but maybe I'll get an email that explains it.

As DTV customer going on 15 years now, since day 1 I have had "issues" with some aspect or another of DTV's product.

Setting aside the too many reception, equipment hassles, the DTV Guide has ALWAYS been lacking. Now? Ever since DTV's "new guide"? Beyond horrible!

Of course I could type out all of what I mean, the specific issues related to, say as but a single example, my sports programing recording via Series being "canceled" for no reason. A Series set up as "Priority #1 dropping down to Priority #22. A sports Series set up literally disappearing all together. The set game on a set channel not recording due to the Guide changing the recording to a channel that I don't subscribe to & more. 

So I’ll simply mention that this messed up Guide tool recording setup VARIES from one recording to the next. Highlighted by the new Sports recording setup that now is about as clear as mud. Several more clicks required, massivly less info provided than the old Guide. How some non-sports recording setups now offer a plus, an expanded detailing of what a show is about, whereas other recording setups have remained looking like the old format with next to no info being offered up.

Bottom line, my understanding coming from years of all things DTV, suggests that I “know” about how DTV does or doesn’t work more than most. That I carry a higher level of “technical” understanding than most. Yet I’m sure not “skilled” enough to understand WHY?

Why put out such a MESS, this current Guides updating. WHY DTV is not addressing the many complaints whatsoever.

UPDATE: Over 30 days and I still have never received the promised call or email on the issue of recording upcoming airings (future/repeat airings of episodes of a show under Season Record). I do not have the energy to detail it all, but it seems DirecTV may have tweaked the Guide to address this (and other) issues. Not perfect, but better. That takes me to the bigger issue:

DirecTV, when customers identify a problem, please just admit it and fix it instead of

1. suggesting it's an individual customer problem (e.g., just update and reboot);

2. accuse customers of not understanding how things work;

3. obfuscate with troubleshooting for a different unrelated issue and pretending that solves the real problem; and

3. making repeated false promises to follow up with customers.

DTV customer since the end of '12, as a full time RV'er, traveling across the US, "problems" pop up that require me to call "tech. support". Next to never speaking with that dept. without me pondering "Shouldn't they know more than ME"??

Specific to "Our advanced team will contact you within 24-48 hours", of the DOZENS of times that I've been told this, NEVER a call from this, does it even exist dept.

Now going so far as to advise the support person, as well as several supervisors to STOP LYING to your customers! Explaing that their "lie" is coming from upper management Explaining that whatever time it took for the tech. person to conclude "Can't resolve", that they are effectly leaving me with a UNRESOLVED issue. One that will remain unless or until I can reach an ACTUAL tech. support person. 

We appreciate your feedback on how this issue was handled, and apologize you have not received any follow-up call/email. We have a specialist who can check the status and further assist you. Please check the DM we sent you. Charles, DIRECTV Community Team