Apple TV App

First thing to try is deleting and reinstalling the App. Are you a satellite or streaming customer?

Have done that multiple times. And also have changed user name and password. Satellite customer. 

We appreciate you reaching out to us, Jwarsinskey. Did you have a stream account before? Although you changed the user ID and password, we might need to de-link your email from an old account. We'll send you a DM to resolve this issue. Christy, DIRECTV Community Specialist

I did have a Stream account that was 

cancelled back in 2021 but it’s still showing in my profile. 

You'll want to use a different email address for our DirecTV Satellite account. Their systems get confused if Stream and Satellite have the same login. 

We're still working on your case, and you’ll have an update soon. We appreciate your patience. Gabriel, DIRECTV Community Specialist