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New Member

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5 Messages

Thursday, April 24th, 2025 1:12 AM

Satellite signal outage, switching to internet

For two days, I've been getting this message whenever I change over to any channel. It uses Signal Saver and also says that I can no longer record while this is happening. 

What do I do to fix this?

ACE - Expert

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21.2K Messages

1 month ago

Most likely your dish needs to be aligned, there are videos on youtube if you want to try it yourself otherwise you need to call DTV for a tech visit.

Community Support

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255.2K Messages

1 month ago

Hey @djanels. This happens when your service is interrupted by weather or signal loss. You can opt out in Settings by selecting Do Not Automatically Switch. Rhyan, DIRECTV Community Team

New Member

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5 Messages

1 month ago

I Iike signal saver, my problem is that I can't record when I'm using it. Directv help, I don't think you understand the question 

New Member

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5 Messages

1 month ago

Shannon, I don't feel like I can do it myself. I have a tech coming May 1st. The weird thing is one day it's fine and the next is not, back and forth 

Community Support

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255.2K Messages

1 month ago

While some features, like recording, are unavailable with SignalSaver, you can still watch DVR recordings from your playlist. More info here: Turn on SignalSaver to keep watching | DIRECTV Support Rhyan, DIRECTV Community Team

New Member

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5 Messages

1 month ago

Directv, I know this. That's what I've been doing. I want to be able to record current shows. I don't think you understand what my problem is. Never mind 

ACE - Expert

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21.2K Messages

1 month ago

You can't record programs that are streamed from the internet with screen saver only the sat channels.

New Member

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5 Messages

1 month ago

Shannon, i know this, thats why my question was asking for help in fixing the problem. Did no one read my initial post?

ACE - Expert

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21.2K Messages

1 month ago

Alignment is the most likely cause but there are can be water in the LNB or the coax, loose/corroded connections that the tech will check.

Community Support

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255.2K Messages

1 month ago

We're glad you have an appointment set up. If you need help before or after the visit, let us know here. Rizza, DIRECTV Community Team


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