Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

C

New Member

 • 

2 Messages

Thursday, March 31st, 2022 11:19 PM

Closed

Dtv app crop to fit screen

I can no longer get the show I'm watching to fill the screen using the app. 

There used to be a option to crop to fit to the screen and I can no longer find this. 

Yes my phone is sideways and the show is as well however there are black bars on either side all of the right.  as well as top and bottom of the screen for some shows. What can I do to get the show I'm watching to fill my phone screen. 

I'm using a Samsung Galaxy note 20 ultra. My phone is up to date and so is my app.

Community Support

 • 

254.4K Messages

3 years ago

Hi @Cminahan87, thank you for bringing this to our attention.

 

Please make sure the flip screen is on and on wide setting. You can check that by:
 
1. Going to Settings
2. Display and locate the "Device rotation" setting.

 

Also be aware that some networks have optimized their wide screen format video and this could be what is causing this situation.

 

Let us know how it goes.

 

- Ana, DIRECTV Community Specialist

New Member

 • 

2 Messages

3 years ago

There used to be a button in the top right corner of the screen that allowed me to crop to fit my screen. It is no longer there when watching on demand. When watching live it just goes between full screen and the guide view.

All of my settings are correct as specified before.

3 Messages

3 months ago

I guess Direct TV still dosent want to fix the problem

ACE - Sage

 • 

46.1K Messages

3 months ago

@StreamerUSA 

Pretty sure that issue was fixed a long time ago. This is a very old thread. Please start your own new post with more details about your equipment, exact symptoms, and any troubleshooting you've tried so far. This post will be closed. 


NEED HELP?