A former customer!

I do hope someone from your corporate reads this.  It may help with retaining a customer. As a former customer of 15+ years, let me just say that it was hard for me to leave because I got used to the service but never used to your constant increase in fees.  My bill went from $75 originally to $175! That is highway robbery!  The fact that I had to call in every single time a promotion expired off my bill just to keep my bill low was asinine! I finally had enough after your "retention" team stated they could no longer do anything for me on the bill, even though each and every time I told them that I would switch to YouTube TV.  I finally cut the cord with you all after your team could no longer offer to keep my bill close to $100.  NOW, you send me an email asking for me to come back and offer me a 2 year deal around $79!?? Are you kidding me?  Maybe you should direct your retention team to offer that BEFORE a customer cancels.  There is no way I would ever switch back now that I have a taste of YouTube TV and see how much more they offer for just $70/mth.  My only regret is not canceling directv sooner after so many friends told me to.  Now I will share my experience with friends on how much better the service is with YouTube TV.  Such a shame though that your retention team doesn't have the ability to make it work before you lose a customer for life.  Thought I would pass that on to you because as a business owner I would want to know why I am losing customers.