Streaming remote

Hi there. We're sorry to hear that you're having issues with your streaming remote. We want to help. Visit Order a new remote control | DIRECTV Support to request a new remote for your streaming service. Let us know if this works for you. - Lorie, DIRECTV Community Specialist

I restarted my streaming box and it is now working but "My Teams" are not showing up! 😂

Thank you for sharing that information, and we're sorry that your teams are not showing up after restarting your streaming box. Can you tell me if you see any option to filter your favorite teams again?

Carryl, DIRECTV Community Specialist

I'm not certain what you are talking about. Usually if I press and hold the ok button, it pulls up "My Teams" listed first if they are playing followed by, in this example, football which typically includes all games currently on. But even there, my teams are not showing up. Right now I have all SEC teams as my teams. 

May I know what specific streaming device you're using? Joan, DIRECTV Community Specialist

Gemini

Thanks for that information. Please go to Menu > Discover on the remote, then use the arrow keys to navigate to Sports and hit Select. My Teams > Add/Edit My Teams and select the team you want to add or remove. You can also go to a team page to add or remove that team from your My Teams or to set a Season Recording for that team. Joan, DIRECTV Community Specialist

I already have all SEC teams selected, and that is the problem. The teams are not showing up. Occasionally, a team may show up but not always. For instance Ole Miss and the Atlanta Braves are showing up now but Auburn (which is a selected team) is no showing up as playing not in the other football games that are playing. 

Thanks for sharing the information. We're sending you a DM to further investigate. Joan, DIRECTV Community Specialist

I logged in as you asked but saw no response.

After you authenticated your account through DM, we escalated your issue to our next level of support. We will send you updates once they respond. Thank you for your patience. Joan, DIRECTV Community Specialist

For the record, same thing on my Fire stick on DirecTV app.

@cray4404 the My Teams section of Sports Mode only shows up when a game involving a team the user has favorited is playing. So, the section does not display if no such games are taking place.

I know that, and mine is not showing those when my teams are playing.

Can you share a screenshot of how your "My Team" is set up? Veilka, DIRECTV Community Specialist