34 Messages
Incorrect Directv Notice: No Internet Connection
We have a brand new LG smart tv. Professionally installed and set up on April 25th. This week we've begun having problems. When we turn on the tv, we get the Directv notice that we do not have an internet connection. The first time it happened, we reset the tv. The second time, we called Directv. A Directv technician helped us by steering us to "Settings and System." "System" shows our network and that we have "no internet." FYI All other devices in our home are connected to our network with no issues. She had us deselect Wifi, then select Wifi, our network showed up and we were connected. We now have to follow this procedure every time we try turn on the tv. Not a happy household!
Does anyone have a thought in how we can get back to the way our tv worked before this started happening?
Thank you!
Accepted Solution
Ludwick577
ACE - New Member
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3.3K Messages
6 months ago
Which DirecTV Stream device are you using? If it's the Gemini box try using the Ethernet wired connection
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi Carpshr, experiencing the "No Internet connection" error can be frustrating, and we apologize for the inconvenience. Please visit Fix DIRECTV network connection error messages | DIRECTV Support for a helpful quick-fix guide. If this solution doesn't work, please let us know so we can take action and ensure that your TV works properly. Thank you for choosing DIRECTV.
Charles, DIRECTV Community Specialist
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Carpshr
34 Messages
6 months ago
We have Xfinity internet. The first time this happened, we disconnected the modem for more than a minute and plugged it back in and waited for if to reboot. All cords and cables firmly attached. That’s when we reset the tv which didn’t help.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Thank you for giving us an update, Carpshr. May I ask if your brand-new LG TV is connected to any streaming device? - Lorie, DIRECTV Community Specialist
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Carpshr
34 Messages
6 months ago
No, it is not. No gaming here. And our only other devices are 2 iPhones, a laptop, and Surface. We have plenty of internet service to cover these devices.
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Carpshr
34 Messages
6 months ago
Now it is working!! ??
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Carpshr
34 Messages
6 months ago
But, I am not confident this will last. So, please send on other trouble shooting options. Thank you.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
It's good to know that it's finally working. You can check https://www.directv.com/support/article/000066174 to learn which streaming devices, browsers, tablets, and TVs you can use to watch DIRECTV STREAM for future reference. If you need further help, our Social Care Team is ready to help. - Lorie, DIRECTV Community Specialist
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Carpshr
34 Messages
6 months ago
Thank you. It is a Gemini. I was thinking we should get an Ethernet cable as we have a wall jack and can connect directly to our modem.
You were an enormous help with our prior Samsung issues. DirecTV should have you on the payroll!
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Carpshr
34 Messages
6 months ago
Hi Ludwick577 — Once again you hit a home run! For $5.99 we are now connected via Ethernet and so far our tv is working perfectly and loading faster.
Have a good Memorial Day weekend!
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We're glad to know that everything is up and running, Carpshr!
Thank you for your input @Ludwick577. Thank you for choosing DIRECTV. 💙
Fatmih, DIRECTV Community Specialist
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