5 Messages
Directv Streaming with Apple TV problem?
I stream Directv with Apple TV and ATT fiber internet. When the app is first downloaded it works fine. I turn the tv off, turn it on again and the app home page will not let me navigate to the left side menu that contains the search, on-demand, etc. I delet the app, reload it and the sequences starts all over. I've call Directv support 3 times, and still the problem persists. Any suggestions?
DIRECTVhelp
Community Support
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255K Messages
3 months ago
Hi, @rick9141. We're sorry you're having trouble using the app on your Apple TV. Are you experiencing the same issue on other devices? John, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
3 months ago
Thanks for sharing. We'll send you a DM to further investigate. Rizza, DIRECTV Community Specialist
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rick9141
5 Messages
2 months ago
I've had no contact from Directv regarding this problem and the problem still exists.
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rick9141
5 Messages
2 months ago
I have not received a DM about this problem that persists. If I did receive a DM how would I access it?
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DIRECTVhelp
Community Support
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255K Messages
2 months ago
We've sent you a DM. Please ensure you're logged in, and you'll find the message in your notifications. John, DIRECTV Community Specialist
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fritsh
2 Messages
17 hours ago
Why DM;s why not publicly stating here what can be done - I have the same issue, and must not be alone in that?
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