New Member
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2 Messages
Why won’t Direct TV settings keep my AV Speaker settings?
I have the Direct TV streaming box and genie remote. I have that connected to a Yamaha RX-A720 AV receiver and then to the TV. The Direct TV box will not keep my configuration of the Yamaha RX-A720 as the “speaker system”. I program it and the Direct TV box accepts the configuration, but when I turn the TV and Direct TV box off, the RX-A720 configuration is not saved and I have to re-enter it. What’s wrong? Thanks for any ideas! In addition, I can’t turn the AV receiver or or off with the genie remote as I used to do in the past.
DIRECTVhelp
Community Support
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255.4K Messages
1 day ago
Hey @larry720. This shouldn't be happening. Please reset your remote following the steps below:
- Press MENU on the remote.
- Arrow down to Settings and press SELECT.
- Go to Remote Control and press SELECT.
- Select Pair/Program Remote. Depending on your setup, this may be automatic, or you may have to enter codes into your remote.
Once you're done, pair your remote to your receiver:
- Point the remote at your Genie, Genie Mini, or Wireless Genie Mini.
- Press and hold MUTE and ENTER at the same time on your remote.
- The screen displays Applying IR/RF Setup. The remote is synced.
You can now pair again your remote to the TV/Speaker System and test if the settings will stay after turning off your TV/Receiver. If further troubleshooting is needed, contact us at DIRECTV Customer Service - Phone Support & Chat John, DIRECTV Community Team
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