2 Messages
Sound dropping out on genie air directv device
Every hour (or less) the sound cuts out and I have to restart either the genie air or the receiver (denon AVR x6700H).
Any thoughts?
2 Messages
Every hour (or less) the sound cuts out and I have to restart either the genie air or the receiver (denon AVR x6700H).
Any thoughts?
DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
Hello there, we apologize for the sound issues. Check out https://www.directv.com/support/article/000093281 to troubleshoot. Let's connect via PM to gather more information. Juan, DIRECTV Community Specialist
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ronjs
2 Messages
2 years ago
I went through that. Absloutely no difference. I know it is some kind of handshake issue with the HDMI connection between the receiver and the genie air, but I do not see anything which would guide my trouble shooting. Has anyone else reported this kind of issue?
(edited)
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DIRECTVhelp
Community Support
•
255.3K Messages
2 years ago
Thanks for confirming you already went through these troubleshooting steps. Please check the message we sent you via PM, so we can further investigate the issue. Juan, DIRECTV Community Specialist
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