6 Messages
Recurring "pairing" message
"Use your DIRECTV remote to control this Yes No"
If I answer NO, the message disappears, and the interaction ends.
If I answer YES, it goes through a "pairing" process and the interaction ends.
Either way, NOTHING changes.
I have already done the 30-second "orange button" process. It occurs again the next day.
DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Hi @bv124_aol_com, we aim for you to enjoy your experience with our service and apologize for any inconvenience. Here's a quick guide to setting up your DIRECTV remote control: https://www.directv.com/support/article/000092856. We'll send you a DM to look further into this. Gabriela, DIRECTV Community Specialist
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bv124_aol_com
6 Messages
1 year ago
Remote is (and was) paired upon receipt. No problem with THIS remote.
The PROBLEM is the RECURRING demand to repair the remote. Repairing it or not, NOTHING changes. The next day, the problem recurs. This has been going on for six+ (6+) months.
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bv124_aol_com
6 Messages
1 year ago
"Repair" should be "re-pair"
"Repairing" should be "re-pairing"
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DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Glad to have received the details from you. I want to get to the bottom of this problem. We can meet on DM to discuss further troubleshooting options. Veilka, DIRECTV Community Specialist
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bv124_aol_com
6 Messages
1 year ago
OK, you want to call me?
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DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Alright. What's your best call-back number to reach you? Veilka, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.5K Messages
1 year ago
PLEASE DO NOT POST YOUR PHONE NUMBER IN THIS PUBLIC FORUM!
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