New Member
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34 Messages
Picture Clarity
The picture clarity has gone downhill dramatically in the last month or so and after calling tech support several times they finally sent and charged me for a new gemini air to resolve this issue. I have originally have been using a gemini (AT&T branded) set top box and was guarantied this would resolve the picture clarity issue. It does seem better but now any time I press the guide, home or list button it turns on my Sony AVR. Worked several hours with tech support changing many settings, factory reset, etc. but nothing stopped this from happening. For now I am forced to unplug my AVR to keep it from powering on. This never happened with my original gemini box. Hopefully there is an update coming to resolve this as it seems you can not disable CEC control no matter how you set it. Very annoying.
DIRECTVhelp
Community Support
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255.7K Messages
8 days ago
We value your input on this, @sm2779, as it helps us identify potential areas for improvement. We'll share this with our team for review and keep you informed of any updates. Rizza, DIRECTV Community Team
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DIRECTVhelp
Community Support
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255.7K Messages
8 days ago
It looks like you’ve already spoken with a member of our team and the need to escalate this to the appropriate group has been recognized. Our team is currently investigating and working on a fix. While we don’t have an exact ETA yet, we will ensure this is resolved as quickly as possible. Charles, DIRECTV Community Team
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sm2779
New Member
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34 Messages
7 days ago
If I was using a sound bar for audio then this would be a good thing. But I occasionally use an Audio Video Receiver (AVR) to listen audio in surround sound.
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goldw1800
ACE - Professor
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2K Messages
7 days ago
@sm2779
is Gemini Air Connected to the TV HDMI or the SONY AVR?
If Connected to the AVR -Make sure the HDMI Port in the AVR setting is set ENCHANCED.
If attached to the TV - and then using the AVR the GEMINI will get confused --NOTE if you look in the setting of the Gemini when you program your REMOTE - it has to be set up one way or the other. Either Sound comes from the TV or it comes from Speaker system.
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sm2779
New Member
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34 Messages
7 days ago
Have tried both with same result and yes the AVR port is set to enhanced.
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goldw1800
ACE - Professor
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2K Messages
7 days ago
What is the Model Number of your Sony AVR & TV?
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sm2779
New Member
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34 Messages
7 days ago
Sony STR-AN1000 AVR and Sony Bravia a80l tv. I’m not the only person having this problem if you check DTV forums and Reddit with different makes.
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sm2779
New Member
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34 Messages
11 hours ago
I have decided to return the Gemini Air that Directv sold me for a full refund as I believe first it is defective causing me to have to preform many factory resets in order to program the remote for my TV and also second the bugs in the latest update causing my AVR to turn on whenever I press guide, list or home buttons. I have waited for Directv to come up with a fix for this but as of today there has been no updates. I will revert back to using my Gemini box as it works correctly with no issues other than picture is not quite as good as the Gemini Air.
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