need help with error care code 600 osprey box with samsung tv

I just purchased an AT&T C71KW-400 Direct TV NOW Streaming Box Osprey Android TV OTT Box - connected it to my Samsung TV model #UN75DU6900FXZA. Internet is working. Box is connected to my modem via Ethernet cable. Keep getting error code "CARE CODE 600". PLEASE tell me how to fix this issue.

THANK YOU

Cliff

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cliffvasko

New Member

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3 Messages

23 days ago

Device seems to be working after rebooting the box - I found the solution somewhere else online - hold the red button in for 20 seconds on the side of the box - this initiates the reboot - box goes through several minutes of resetting and updating software - this time when i got to the log in screen to enter user and password for DirecTV account it finally worked...

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litzdog911

ACE - Sage

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46.6K Messages

23 days ago

Where did you purchase this?

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cliffvasko

New Member

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3 Messages

23 days ago

from a reputable seller on ebay...I also contacted them last night and here was the response...but every time I unplug/restart the device it does not give me a screen to "update the software" - please help

New message from: wnymaets (19,559)

Hello , the Care Code 600 error is usually related to AT&T/DirecTV account authorization, not the device itself. Please try restarting your box and router, updating the software, and checking your account status. If the issue continues, you’ll need to contact AT&T/DirecTV support to reauthorize the device.

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cliffvasko

need help with error care code 600 osprey box with samsung tv

cliffvasko

litzdog911

cliffvasko

New message from: wnymaets (19,559)

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