3 Messages
Keep needing to Update Home IP Address for Home Location on same Gemini C71KW-400
I currently have 3 Gemini C71KW-400's in my home. One is in the Living Room connected by CAT-6 cable to my network router, one is in my family room connected by WiFi, and the last one is in my bedroom connected by WiFi. Today after about a month since the last occurrence, the Gemini in the bedroom came back with the Too Many Streams error message. I have been with the same ISP for 2 years, no changes to the network and do not get the error on the other 2 Gemini's. I am worried that I will use all 4 resets in a matter of months. This is also occurring when there is only 1 other Gemini being used in the house at the time.
DIRECTVhelp
Community Support
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255.3K Messages
10 months ago
Hi there. We're sorry that you need to keep on updating your Home IP address. This shouldn't keep on happening. We're sending you a DM to get this resolved. Bernadette, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.3K Messages
10 months ago
You can find the Direct Message (DM) icon (text/speech bubble) on the upper right portion of the page between the notification icon (bell) and directv.com Bernadette, DIRECTV Community Specialist
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dccoons
3 Messages
10 months ago
I don't see that. There is nothing between the notification icon and directv.com
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DIRECTVhelp
Community Support
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255.3K Messages
10 months ago
You must be logged in to your DIRECTV account to see the Direct Message icon. If you’re having trouble finding it, please connect with us on Facebook, X or Instagram. Our DIRECTV Social Team is ready to help. Bernadette, DIRECTV Community Specialist
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