New Member
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35 Messages
HDR not supported?
I had a TV that didn't support HDR, but I just bought a new Samsung that DOES support HDR, but when I go into the settings on the Gemini device, it still says HDR not supported by your TV. Any idea why? Does HDR work for everyone else or is this yet another ridiculous DirecTV bug?
DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Hi @ArceeDub. We're sorry for encountering this error. We'll forward this to our team for investigation and keep you posted. January, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Thanks for waiting. To further look into it, can you share the model of your Samsung TV? January, DIRECTV Community Specialist
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GTyz
New Member
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328 Messages
1 year ago
Just enable HDR on your Samsung TV first, and then after that, do it on the Gemini.
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Ludwick577
ACE - New Member
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3.5K Messages
1 year ago
Enable HDR on your TV and restart your Gemini
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ArceeDub
New Member
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35 Messages
10 months ago
Thanks guys, it turns out that the TV has some hard-to-find setting that needed to be turned on, as GTyz and Ludwick suggested, that did the trick!
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DIRECTVhelp
Community Support
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255.3K Messages
10 months ago
Hello @ArceeDub, it’s great to hear that it works! Thanks a bunch to @GTyz and @Ludwick577 for lending a hand. If there's anything else we can help you with, feel free to reach out, and our Social Care team is always here for you. Stephanie, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.5K Messages
10 months ago
Yah I used to have a Samsung TV and the setting doesn't say HDR. Mine was "input signal plus"
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