If you mean the chat option on their website, you would need to go back to it and start a new chat request. This is a public forum of other customers.
Though I would caution as that chat hasn't been very reliable and the transcripts do not save to your account. For anything account specific it is suggested to call, though if needed you can get a lot of guidance in the forum before doing so.
Juniper
ACE - Expert
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23.2K Messages
2 years ago
If you mean the chat option on their website, you would need to go back to it and start a new chat request. This is a public forum of other customers.
Though I would caution as that chat hasn't been very reliable and the transcripts do not save to your account. For anything account specific it is suggested to call, though if needed you can get a lot of guidance in the forum before doing so.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
What service are you using? What issue are you having? By disconnected, do you mean that the site glitched out or did the agent simply leave?
I recommend calling DIRECTV directly to solve issues, it is much easier.
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