Contributor
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27 Messages
Gemini air performance issues
I have noticed 2 problems.
First when scanning the channels the device life seems to freeze and I have to release the channel button and press again to get it started again.
Also during a broadcast, the picture will be interrupted and it will flash a blank screen with the channel logo and info before returning to live tv.
Any suggestions ?
DIRECTVhelp
Community Support
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256.4K Messages
23 days ago
Sorry for the interruptions to your TV time, @DR0719. We have a quick guide packed with steps to help fix Gemini Air performance issues. Check it out here: https://spr.ly/61219BGMqiW Charles, DIRECTV Community Team
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DR0719
Contributor
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27 Messages
23 days ago
Went through all of the suggestions but the problem still exist.
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DIRECTVhelp
Community Support
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256.4K Messages
23 days ago
Thanks for trying. We have a technical specialist on standby ready to assist. Sending you a DM now. John, DIRECTV Community Team
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crizal
New Member
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7 Messages
21 days ago
Regarding the blank screen flash with just the channel number and information and then returning to live TV -- this has been mentioned numerous times on the Reddit DirecTV Stream thread. There is also a low volume audio issue involving Gemini equipment. DirecTV engineers are reportedly working on both issues.
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goldw1800
ACE - Professor
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2K Messages
21 days ago
@DR0719
Are connected Directly to a HDMI port on your tv? or connected directly to a Home Theater Receiver? F you connect direct to a Smart Tv - go into the TV setup and find your TV's HDMI Settings and set the one or all connected to the Air to Enhanced. If your using a home theater receiver you would need to do the same on the HDMI port.
as well has having HDMI Cables that are 2.1
(edited)
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DR0719
Contributor
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27 Messages
21 days ago
I wanted to thank everyone for helping me.
Unfortunately, after trying all of your suggestions, the problems remain.
I assume this is a Gemini air performance issue.
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DIRECTVhelp
Community Support
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256.4K Messages
21 days ago
We've sent you a message for further assistance. Please check your inbox. Rhyan, DIRECTV Community Team
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lclft
New Member
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1 Message
17 days ago
We have an issue with the Gemini air as well. TV connects to internet fine, but won't connect to the Gemini air "dongle". We've been to customer service 3 times. All very helpful but it won't connect properly. As an added problem....This means we're unable to use the direct TV remote...must use the Tv's regular remote. We've reset, rebooted, re done, re everything but no connection. We are going to request to have a dish instead. Can someone on here from Direct TV help me with the proper steps to do so. We have 6 "dongles" and 6 remotes and we just need to move on from this current streaming idea...it simply doesn't work.
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