New Member
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23 Messages
DTV STREAMING REMOTE HAS LOST SOME FUNCTIONS WHEN NAVIGATING INPUT SELECTION
Perhaps because of the recent update, I now have to use my Samsung remote to select inputs. My DTV remote can still call up the input screen and navigate the selection, but the "select" central button doesn't work (usually). That's when I have to go to the Samsung remote. I don't know how I lost this capability, or how to get it back. Any help? I think there are a few other things I've lost, too, but don't remember.
I've restarted the box, my laptop and the TV with no results. Any ideas ?
DIRECTVhelp
Community Support
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256.1K Messages
6 days ago
Thanks for reaching out, @jronn. Let’s get your remote working again with these quick steps:
- Reset Power: Take the batteries out for a few seconds, put them back in, or swap them for a fresh set.
- Unpair Remote: If that fails, hold the DASH (–) and APPS buttons until the LED blinks blue twice.
- Restart Gemini: Press the red button on your device or unplug it from the wall, then plug it back in.
- Re-pair Remote: Once the device reboots, hold FAST FORWARD and REWIND together for 2–3 seconds until you see the onscreen confirmation.
If you need further assistance, contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team
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