3 Messages
DTV Stream - Frozen Start Up Screen in Roku
Here's the issue
We just upgraded to AT&T Fiber so plenty of speed.
DTVS is supposed to be compatible with a Roku Express 3930
Every other app we use not only works, but works better with Fiber
Still have an active DTV satellite while we are in the trial period with DTVS
Have downloaded and deleted the app on multiple devices multiple times
Have unplugged every wire from the Roku to the TV multiple times
Every time I tried to launch the DTVS app, the screen freezes with the circling logo stuck in position. I can't get past it. The arrow button on the Roku remote does nothing. I have to hit the home button to get out of the screen.
TIA for any assistance
DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
We want you to have a great experience with the app, and we apologize for any inconvenience this has caused. Since you have a compatible Roku device, it is necessary to follow these steps.
1. Check for updates to the app in your App Store. If an update is available, install it and restart the device.
2. Check for software updates on your mobile or streaming device.
3. Close out and restart the DIRECTV App.
4. Restart your device. We'll PM you to assist you further. Jhon, DIRECTV Community Specialist
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TXHotspur
3 Messages
2 years ago
Thank you - I deleted the app, restarted Roku, reinstalled the app and I am still getting the start-up screen shaking and locking up which I can't get past. I have two other Rokus, including a 3811x, connected to Smart TV's. The Stream app does not work on any of them. Do I need to have a box?
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litzdog911
ACE - Sage
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46.6K Messages
2 years ago
You shouldn't need a box. When you set up your DirecTV Stream, did you use a different email address than your DirecTV Satellite account? If they're the same then that causes all sorts of problems.
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Mrsat94
New Member
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1 Message
2 years ago
I had similar problem with billing 2 months ago. It sounds like either problem(s) with subscription like credit card payment past due or login issues. Once I corrected payment updates and new login user password jittering issues disappeared and was able to login with no further problems.
(edited)
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TXHotspur
3 Messages
2 years ago
Yes, Roku and DTV have different emails. Good thought there. Will need to switch over the DTV one otherwise all my other Roku apps might be affected. Thanks!
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bcbsncjlj
ACE - Expert
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6.5K Messages
2 years ago
@litzdog911 is talking about the emails for satellite and stream services, not DTV and Roku. If you still have satellite service, make sure that you have a different credential for each service. A well known bug with the services. Also, if you have linked accounts that can cause issues also.
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DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
@TXHotspur, thank you for the information. We've sent you a PM to continue assisting you and work on this together. William, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
It is great to hear that your service is back. It was a pleasure working with you in this process; if the problem appears again, please do not hesitate to contact us for a solution. Thanks for being part of the DIRECTV family. I hope you have a great night ahead. Gustavo, DIRECTV Community Specialist
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