New Member
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10 Messages
Direct TV Stream Remote
we paired our remote with the Sony TV and it worked fine for almost a year. Now every time we turn on the TV with the DT Remote we are asked if we want the remote to be paired with the tv. we have gone through ever setting, repaired the remote using the exact tv model and it still asks. WHY??
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Are you using the Gemini Air receiver or the older DIRECTV STREAM Gemini model C71KW? Have you tried restarting the Gemini once pairing has completed so that it perhaps changes settings and doesn't show the pop-up anymore?
The way I am interpreting this, it appears to be a bug with either the software or with your specific Gemini. First thing to do is try restarting it, then you can try checking for any new updates by going to Settings.
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paas
New Member
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10 Messages
2 years ago
This is the DTV Box I have. Funny thing is it worked for over a year and something changed. box was,resety several times. Manually reprogramed tv type and paired with remote.
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paas
New Member
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10 Messages
2 years ago
Changed twice just to be sure. The weird thing is it worked for over a year without issues
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paas
New Member
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10 Messages
2 years ago
Thank you for taking the time to review and respond to my post. I have 4 boxes and this is the only one giving me issues at this time! HAVE A GREAT WEEKEND!!
paas
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DIRECTVhelp
Community Support
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256K Messages
2 years ago
It's understandable that you were disappointed when your remote stopped working after a year without any problems. We want to review your account and start working on it. We are sending you a PM to continue with the assistance. Andres, DIRECTV Community Specialist
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