New Member
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7 Messages
On demand library complaint and complaint over multiple spam phone calls from you
I don't not like the on demand library when going and choosing movies then going down to bottom of all movie genres and choosing a genre category. First of all that's the only way I'm seeing tons of movies shown since for example say if I just go to channels on demand and go to fx... I'm only seeing like 11 in demand movies for the channel even though if I go to fx website in seeing tons more movies on demand, so you show 12 or less movies when going to a channels on demand and looking from there. But if I go to movies and then the bottom and select a genre like horror, basically every single movie I've clicked on says upgrade to watch! All basically AMC+ movies yet your showing them to me knowing I don't have that subscription. This is a HUGE flaw and you should default not show me movies to channels or subscription I'm not subscribed to, or give a option to filter. Huge flaw that needs to be fixed. 2nd I've been getting my phone blown up by directv and I don't appreciate it at all. Last month in August when they did it to me I finally answered and they were blowing me up over trying to get me to sign up for a starz deal! I was like are u serious no no and no. I even told them they called way to much for just trying to sign me up for something and didn't appreciate it. Then they started again 2 weeks ago and I'd like it to stop. I'm on auto pay there's no reason to call me, and I definitely don't want my phone blown up called everyday even multiple times a day. Especially if your trying to subscribe me to something. Pass along to your sales department that they are angering customers by the calls and they need to stop. Thanks
DIRECTVhelp
Community Support
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255.5K Messages
1 day ago
We value your feedback, @Sne21154, as it helps us improve our service. We'll forward your input about the On Demand library to our team for review. Also, we can stop unwanted marketing calls from DIRECTV and its third-party vendors. We'll send you a DM to further assist. Rhyan, DIRECTV Community Team
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