New Member
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2 Messages
Important to know about cancellation!
Had to post this to potentially save someone from the headache I just went through.
If you cancel directv streaming service and need to return the box and remote, DO SO PROMPTLY.
These people will charge you $110 if they don’t RECEIVE the equipment within two weeks of cancellation. UPS is your only option to turn it in, if you didn’t buy the subscription at an actual AT&T store. They do not care that you’ve brought it to UPS before the deadline and gotten a receipt for them taking it. They’ve done this purposefully to make it harder to return on time because UPS often does not ship these back the same day they are returned, and they don’t issue tracking numbers for them. This means that if the return gets held up for any reason, directv can claim you didn’t “return” the equipment on time and go back into your wallet despite you doing the right thing.
Personally, I think this is a pretty slimy way to do business, but life is full of great lessons and I learned a valuable one here. Won’t ever be touching anything directv-related again.
DIRECTVhelp
Community Support
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255.3K Messages
3 years ago
Hello @lilmojett, we apologize for the experience, and we'd like to take a closer look into this matter.
Let's meet in a Direct Message, so we can check on those charges and the return policy. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums).
-Sergio, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.1K Messages
3 years ago
You never return DirecTV or DIRECTV STREAM equipment to an AT&T store. Though owned by AT&T, those TV services are their own entity. Think of the AT&T store like a 3rd party authorized retailer (that they used to be before the acquisition).
Yes the return process with participating locations of The UPS Store or FedEx is a bulk return so they don't send back individual returns one by one. They do need better communication to verify that the shipper has it in possession.
That is false. The return agreement is to save costs. In the old days, such as DirecTV, you would be shipped a prepaid shipping box at the company's cost. Then up to you to box everything up and then take to the shipper on time. If it got damaged sitting outside, never received (or sent to an old address if you had just moved), they would have to ship out again at their cost. Now you can much sooner take it to a participating shipper without all that hassle and the company saves money on a bulk agreement with the shipper. But again, yes they need better communication verifying they already have the equipment at the very least.
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