New Member
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4 Messages
Erroneous Billing
You provided streaming services for 3 plus years to an elderly person that already had the same service through another provider via cable. How do I file a complaint and get his money back. This is not ethical to take advantage of a elderly person. Two customer services representative have already hung up on me. Please let me know how to register a complaint with the customer services department. The sales person was totally unethical to sell a elderly person a very expensive streaming service to something they already had.
bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
There are no "you" located here. This is only an open community forum of subscribers/users sharing ideas and experiences. Contact the BBB.
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Johnnymitch
New Member
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4 Messages
3 years ago
What is the BBB department?
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Better Business Bureau.
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DIRECTVhelp
Community Support
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255.3K Messages
3 years ago
Hi @Johnnymitch thanks for reaching out to us.
To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be there waiting for your answer.
Angela, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.1K Messages
3 years ago
@Johnnymitch
TV providers have no way to know if someone is paying for a similar streaming service through another carrier. They are completely independent of each other. Some people even choose to have a dedicated TV provider such as cable alongside a streaming service if there is programming one has but the other does not.
In any case, you say it has been 3+ years. Providers have in their Terms of Service a reasonable dispute time (typically 30 or 60 days) if there is an issue on the bill. And not only is it years too late, but the dispute is not that it was a billing error but that the account owner accepted something they might not be using.
You can certainly try a Better Business Bureau (BBB) complaint but be prepared to get the answer that it has been too long and has since been accepted by the account owner. If that "elderly" person is incapable of managing their own services and finances, then I would suggest looking into options to get them the care they need.
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Johnnymitch
New Member
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4 Messages
3 years ago
Unethical business practices.
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JefferMC
ACE - Expert
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37K Messages
3 years ago
Did you read a single word of Juniper's post? I'm guessing not.
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Juniper
ACE - Expert
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23.1K Messages
3 years ago
TV provider sold a service.
Customer bought service having something similar, so might be some overlap.
TV provider does not know what other company the customer is paying.
Customer has accepted for 3+ years.
As unfortunate as the situation is, there is nothing unethical shown. At this point either the customer is refusing to take personal responsibility for something they have had for years without dispute, or they are no longer capable of managing their own situation and need some help (friends, family, or professional), neither of which is the responsibility of the TV provider.
As mentioned, you can try the BBB complaint, but don't expect much. Hopefully now that you are taking an interest in their well-being that they will have the support they need going forward.
Sorry if this comes off bluntly, but this is the harsh reality of the situation.
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