Change Username and Password

Go to your directv.com account.

How have you been trying?  It shouldn't be very hard. Let us know exactly what's happening. 

If he is using a Apple product like a Mac. There have been some problems occuring. I tried to sign into my account and it was a auto reboot of page. I tried to sign in a day or two later and it said wrong password. ( hasn't changed in a few years ). I tried changing passwords just same thing. Figured I would just wait a while and let them catch up with all the Apple software chaning going on.

@Glenee Have you tried deleting cookies and cache?

I will try that . Some times in frustration, I forget the simplest things.

Did Not Help.

Looks like I am just going to have to wait. Don’t know if it’s Firefox or apple.