Care Code 201

Question

Ok. so I was directed here from developer to post a question. I've done this multiple times before as well as many hours on the phone with tech support and multiple 'Incident' numbers. Also, waiting multiple days like they asked while it was 'Fixed'. Well still not fixed and the problem is care code 201 [LU100]. I'm posting this here to see if any reeeeaaallllly good tech from directv stream can contact me and resolve this issue. As this has been going on for over a year wear I cannot login on certain devices without getting care code 201. I have done everything the techs said to do and more. As I am relatively tech savvy. I'm giving this one last chance to see if it can get resolved as I am paying $120 a month for a service I can use correctly. This is the last ditch effort and I am switching to either Youtube Tv or Hulu.

DIRECTVhelp · Answer

Hello, we&rsquo;re sorry to hear you are experiencing error code 201 when trying to log in on your devices and for the time this has taken. We want to make this right for you so you can stay with us and fully enjoy our services. We're sending you a PM to gather more information and work on this together. Andres, DIRECTV Community Specialist

DIRECTVhelp · Answer

I apologize for the inconvenience you have experienced. I&rsquo;d like to assist you further and provide you with a resolution due to the error code 201. Let&rsquo;s keep connecting in PM to review all the details. Danae, DIRECTV Community Specialist

Tiger593 · Answer

Usually, this code happens when a Former Satellite customer switches to streaming and they try to use the same login credentials that they had used for the Sat account.   You could try changing your login information to see if that would help.

thebawg49 · Answer

I have told them that multiple times on tech calls that I was a previous satellite customer using the same login and that went no where the 3-4 times that I offered for them to look into it. They pretty much blew me off like I didn't have a clue even though I've been selling tech for 25+ years.

Tiger593 · Answer

Sorry, that this has been an issue for you.  This has been a known issue for a while it is surprising that Customer service did not catch that mistake.  If you change your login information that should clear up your login problems.  For some reason when using the same credentials of a former Sat account it confuses the system thinking that you are trying to log in to the old Sat account hence the 201 error code.

DIRECTVhelp · Answer

Hi there. We apologize for the inconvenience caused by error code 201 while logging in to your devices and the time this process has taken to get resolved. Let me turn your experience around. I&rsquo;m sending you a PM to provide you with the assistance you deserve. - JhonR DIRECTV Community Specialist

thebawg49 · Answer

Have not seen a pm.

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