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New Member

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4 Messages

Wednesday, July 30th, 2025

Can’t sign up for service.

I tried signing up for Directv with internet service on the website and every time I try putting a debit or credit card it won’t take it. It lets me pick the package I would like to go into but when I get to the payment and click submit it comes back with an error message. Saying authorization decline validated please use a different card. It doesn’t take any payment method I try whether it’s a Mastercard, visa or discovered card. Customer service is no help. I kept getting the run around. I even went up to advance part same thing no help. To make matter worse now while trying to sign up it made dummy accounts even through none service was never created. Has anyone had this experience? Also how do I get in contact with corporate because no one will give an answer through customer service why this happening?

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Community Support

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255.3K Messages

20 hours ago

Thanks for trying to sign up, @Ml2390, and we apologize that you can't sign up for the service due to an error. We'd like to take a closer look into this. We're sending you a DM now. Rhyan, DIRECTV Community Team

New Member

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4 Messages

16 hours ago

Unfortunately Directv isn’t help, still don’t have any resolution why this is happening. Very disappointing. 

Community Support

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255.3K Messages

16 hours ago

We're here to help. Please share the information we requested in a DM, and we'll gladly look into it further. Rhyan, DIRECTV Community Team

New Member

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4 Messages

13 hours ago

Has anyone experience the same issues?

ACE - Expert

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37K Messages

4 hours ago

@Ml2390 did you respond to DIRECTV's direct message as they requested?

Community Support

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255.3K Messages

28 minutes ago

We're here to help. We need specific information in order to have this properly escalated. Once you're ready, please meet us in DM again. John, DIRECTV Community Team


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