New Member
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14 Messages
Can’t sign up for service.
I tried signing up for Directv with internet service on the website and every time I try putting a debit or credit card it won’t take it. It lets me pick the package I would like to go into but when I get to the payment and click submit it comes back with an error message. Saying authorization decline validated please use a different card. It doesn’t take any payment method I try whether it’s a Mastercard, visa or discovered card. Customer service is no help. I kept getting the run around. I even went up to advance part same thing no help. To make matter worse now while trying to sign up it made dummy accounts even through none service was never created. Has anyone had this experience? Also how do I get in contact with corporate because no one will give an answer through customer service why this happening?
DIRECTVhelp
Community Support
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255.5K Messages
2 months ago
Thanks for trying to sign up, @Ml2390, and we apologize that you can't sign up for the service due to an error. We'd like to take a closer look into this. We're sending you a DM now. Rhyan, DIRECTV Community Team
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Ml2390
New Member
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14 Messages
2 months ago
Unfortunately Directv isn’t help, still don’t have any resolution why this is happening. Very disappointing.
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DIRECTVhelp
Community Support
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255.5K Messages
2 months ago
We're here to help. Please share the information we requested in a DM, and we'll gladly look into it further. Rhyan, DIRECTV Community Team
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Ml2390
New Member
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14 Messages
2 months ago
Has anyone experience the same issues?
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JefferMC
ACE - Expert
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37.1K Messages
2 months ago
@Ml2390 did you respond to DIRECTV's direct message as they requested?
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DIRECTVhelp
Community Support
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255.5K Messages
2 months ago
We're here to help. We need specific information in order to have this properly escalated. Once you're ready, please meet us in DM again. John, DIRECTV Community Team
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Ml2390
New Member
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14 Messages
2 months ago
Yes I did.
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Ml2390
New Member
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14 Messages
2 months ago
They didn’t help no resolutions
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Juniper
ACE - Expert
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23.3K Messages
2 months ago
So what did they say when they tried to help you? Did they discover anything that might give a clue on the issue? Even if no resolution, anything they looked into should either give guidance on where the problem is or at the very least eliminate some possible causes to help narrow down the actual issue.
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Ml2390
New Member
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14 Messages
2 months ago
Nothing. No reason why. Directv customer service didn’t even help. I called even spoke to loyalty. They created a ticket for a high department but still No resolution. From what I have read thought online from Reddit and on here it’s an ongoing issue whether you sign up on the website or even over the phone. Directv hasn’t been helpful at all. I guess I’m going with something else.
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Juniper
ACE - Expert
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23.3K Messages
2 months ago
They couldn't resolve it themselves so had to create a ticket for their internal IT. Being helpful doesn't mean guaranteeing they can press a magic button and fix all issues immediately. It is unfortunate it didn't turn out to be something simple that could be resolved quickly.
If you do not want to wait on a fix and go elsewhere, fair enough. But it does sound like they were helpful as much as they could, just weren't able to get the resolution you wanted within the time you demanded. That can happen anywhere. Certainly make the choice that works best for you.
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Ml2390
New Member
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14 Messages
2 months ago
I understand issues can happen but This been going on for months. I have read I’m not the only one that has had this issues. Directv need to get there act right. They’re losing customers who want to have service with them but can’t get this service. I get things can have issue but fix them or tell customer where are aware of it and where working on this to get I rectify. We don’t rely on cable or satellite tv anymore. Everything through streaming now and its definitely disappointing.
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