New Member
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1 Message
Cancelled DirecTV Stream but am still being charged
Hello Mr. Bill Morrow,
I just cancelled DirecTV Stream before I was charged for my next month. However, I was told I would be charged for another month, and customer service couldn't help me. I have been an AT&T and DirecTV customer for many years, and, unfortunately, this is how a loyal customer is treated. It's also unfortunate that DirecTV would decide to charge a customer another month and risk me telling all my friends and family about this experience. I am sure friends and family will cancel their current service and will never look to use DirecTV in the future. There are other options for customers like YouTube TV that are much cheaper. With this experience DirectTV will lose much more than just my one month of $122 you have decided to charge me, even though I'm cancelling before I am charged.
If you would like to rectify this, I would ask that I be refunded for the bill I will be charged for on March 7th that I cancelled on March 6th.
Hopefully, the correct business decision is made here.
Thank you,
DIRECTVhelp
Community Support
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256K Messages
2 months ago
Cancellation is effective on the last day of the billing cycle, @talkingjd72. That said, a prorated credit or refund is not applicable for any partial periods or unwatched content. We're also sending you a DM, so we can take a closer look. John, DIRECTV Community Team
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tnewville
New Member
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1 Message
10 days ago
The same thing just happened to me. I cancelled service in early April. They said I could still use it till April 20th, which was the end of the billing cycle. I just got a bill saying I was charged the full 226 and change. My credit card statement confirms it. I was with Directv for 20 years. Pathetic that I now have to 'beg' for my money back for a service I know was cancelled as it no longer works in the house. They didn't want their equipment back, so that's not it. Honestly, if it isn't resolved quickly, I'll ditch AT&T too for being with them. This stuff should never happen.
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Juniper
ACE - Expert
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23.6K Messages
10 days ago
@talkingjd72
This is a public customer to customer forum. For official support you call DirecTV. Though don't expect to be talking to a CEO as it is not in their job to handle individual customers and their accounts. You deal with customer support for that.
Your threat about what DirecTV would risk isn't realistic (in my opinion). I'm sure "friends and family" would make their own decisions on service and not use you for their sole decision making. Sorry but communication like this (be it public forum, email, or traditional) doesn't make you as powerful as you try to sound. They have millions of customers across the country and wouldn't be intimidated by this (think small fish in a big pond).
It is not when you are charged that matters, but your service month. If your month started over on the 6th (or earlier), then you would be correctly charged. DirecTV services do not prorate upon canceling. So the cancellation goes through at the end of the service month. Now if your service month started over on the 7th, having called on the 6th to cancel, that would be a different matter of course.
As a side note, your time with AT&T means practically nothing as they sold off DirecTV with the transaction completing last year. They got out of the TV business.
This info is intended to help so that you have the correct information on how this all works and a realistic perspective. If your cancellation request was before the service month started (regardless of when the charge itself would go through) then yes you should get that resolved. However if your service month already started it doesn't matter when your payment goes through as you would be billed correctly.
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Juniper
ACE - Expert
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23.6K Messages
10 days ago
@tnewville
Double check your service dates. If the last day of the service month was April 20th than you shouldn't have been charged. That would suggest they didn't setup the cancellation. You'll need to call DirecTV to dispute for it continuing into another service month.
AT&T is not with them (at least not anymore). They acquired DirecTV several years ago and then sold it back into its own company (transaction completed last year). With AT&T out of the TV business I do hope DirecTV can build its reputation back up, as there was some changes and direction AT&T pushed that I was not a fan of.
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