New Member
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1 Message
Account Fraud 2-3yrs
I discovered a DIRECTV Account had been opened under my name 2023. They allegedly sent a digital box and equipment which i never received and certainly never used. Your records show that. I called in last week and explained the issue and was promised a full refund. allegedly the case had been escalated to " the right unit" because of the amount, i havbe not heard back or received any information. I spent close to 2 hours jumping from representative to representative. I WANT MY HARD EARNED MONEY BACK. I see this has happened to other people here.
baseballisback
ACE - Professor
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8.5K Messages
20 days ago
Ouch. That's certainly not good. This is a user-to-user forum where customers generally give help to other customers.
@DIRECTVhelp may be able to help.
Have you tried contacting the BBB?
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DIRECTVhelp
Community Support
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256.4K Messages
20 days ago
We're here to help, @lportes. Meet us in a DM, so we can take a closer look and check on the status of the promised refund. Rhyan, DIRECTV Community Team
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Juniper
ACE - Expert
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23.7K Messages
20 days ago
@lportes
At least for satellite, there is no usage to show. They don't get personalized info on what or when you watch. I wouldn't be surprised if similar for their streaming-only version.
You submit a dispute form for the account through their official website. This is a public customer to customer forum. As I see they are sending you a DM, hopefully you'll get the direction you need on this.
https://www.directv.com/legal/directv-identity-theft-and-fraud/
However, you mention getting your money back for this happening 2-3 years. That is an issue. Like other companies, they require to be notified within a reasonable time of a problem. Not knowing what is going on with your money for up to 3 years is your responsibility. Regardless of the outcome of this situation, I would highly suggest to pay better attention to your finances going forward. Read your statements (bank, credit/debit card, etc.) as those aren't sent just for fun.
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