You're quite welcome. Just want to make sure you go in with all the right info to make the best choice for your setup.
Personally I avoid the Genie-2 (HS17). This is because it forbids regular receivers, putting all TVs reliant on one box. I like my HR24s with my Genie for reliability. If one has an issue the others would still work. Plus more individual settings (living room vs bedroom boxes), yet can still share those recordings for convenience.
For a 3 TV or more households, the Genie really shines. Having a Genie with two HDDVRs is already 9 tuners but the Genie-2 has 7 (which is a hard cap since it doesn't allow boxes that have dedicated tuners). Even at 2 TVs, I prefer the dedicated boxes for the reliability.
If you need to do a warranty replacement, then I would consider upgrading the one box to a Genie. Otherwise, only upgrade if you need more tuners and recording space as two HR24s is already a good setup.
All DTV receivers are leased regardless of where you get it, the price is the up front lease price that you would pay DTV if you had ordered it from them if you didn't have a free upgrade coming. If DTV will not activate it then they may allow you to return it at your cost. If the tech shows up with only an HS17 then say bye. To PM/DM DTV help you need to go to one of DTV social media websites.
Double check the model number(s) as the H24s don't have hard drives so can't buffer On Demand for them to be connected to the internet or record programs to use Whole Home.
….the whole home features were working an couple weeks ago. There was a power outage in that timeframe but I double checked the whole home receivers settings and they were set properly and the two units showed as communicating with one another
OK, this could be a problem with your account as HR24s where generally not set up to use Whole Home that was added later. That black box maybe the DECA BB. Just to make sure do they show Whole Home authorized on the status menu under the Whole Home in the settings menu?
When used to add the internet to the coax DTV calls it a DECA BB as it also needs a power source either an A/C power brick or the newer one use USB.
DTV has few if any HR24s left so they may pressure you to upgrade to the HS17 and mini clients only system with a new 2 yr contract, unknown if their tech can fix it or not if after making sure it is not on DTVs end.
Thanks Shannon02! DIRECTV tried to push me to upgrade my hardware a couple years ago but they told me that I would lose my hard drive recordings in the process. If they could transfer my recorded shows to the new equipment I would have gone for the equipment upgrade/change, but they said it was not possible.
Being that it was working fine a week or so ago, do you think DIRECTV is attempting to strong arm me into the equipment change by shutting off the whole home feature with a flick of a digital command?
DTV never had a way to transfer recordings or settings to a new box but you can go old school and record them to a PC with a USB Capture Device in SD and real time. I don't think it was deliberate.
Accepted Solution
Juniper
ACE - Expert
•
23.1K Messages
1 year ago
You're quite welcome. Just want to make sure you go in with all the right info to make the best choice for your setup.
Personally I avoid the Genie-2 (HS17). This is because it forbids regular receivers, putting all TVs reliant on one box. I like my HR24s with my Genie for reliability. If one has an issue the others would still work. Plus more individual settings (living room vs bedroom boxes), yet can still share those recordings for convenience.
For a 3 TV or more households, the Genie really shines. Having a Genie with two HDDVRs is already 9 tuners but the Genie-2 has 7 (which is a hard cap since it doesn't allow boxes that have dedicated tuners). Even at 2 TVs, I prefer the dedicated boxes for the reliability.
If you need to do a warranty replacement, then I would consider upgrading the one box to a Genie. Otherwise, only upgrade if you need more tuners and recording space as two HR24s is already a good setup.
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Accepted Solution
shannon02
ACE - Expert
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21.2K Messages
1 year ago
You can get them from online dealers like Solid Signal or Weaknees.com, some have had troubles activating them.
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Accepted Solution
shannon02
ACE - Expert
•
21.2K Messages
1 year ago
All DTV receivers are leased regardless of where you get it, the price is the up front lease price that you would pay DTV if you had ordered it from them if you didn't have a free upgrade coming. If DTV will not activate it then they may allow you to return it at your cost. If the tech shows up with only an HS17 then say bye. To PM/DM DTV help you need to go to one of DTV social media websites.
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shannon02
ACE - Expert
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21.2K Messages
1 year ago
Have you done a red button reset of all the boxes starting with the main Genie?
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Jailorsurf
New Member
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19 Messages
1 year ago
Thanks for answering. I have H24 receivers and I did multiple power resets on both units with no results.
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Jailorsurf
New Member
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19 Messages
1 year ago
Also, there is a little black box that interfaces the system with the internet and I power reset that a bunch of times.
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shannon02
ACE - Expert
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21.2K Messages
1 year ago
Double check the model number(s) as the H24s don't have hard drives so can't buffer On Demand for them to be connected to the internet or record programs to use Whole Home.
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Jailorsurf
New Member
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19 Messages
1 year ago
Thanks for that….they are actually HR24/200.
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Jailorsurf
New Member
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19 Messages
1 year ago
….the whole home features were working an couple weeks ago. There was a power outage in that timeframe but I double checked the whole home receivers settings and they were set properly and the two units showed as communicating with one another
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shannon02
ACE - Expert
•
21.2K Messages
1 year ago
OK, this could be a problem with your account as HR24s where generally not set up to use Whole Home that was added later. That black box maybe the DECA BB. Just to make sure do they show Whole Home authorized on the status menu under the Whole Home in the settings menu?
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Jailorsurf
New Member
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19 Messages
1 year ago
Thanks and yes it does show as authorized.
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Jailorsurf
New Member
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19 Messages
1 year ago
Also, the connected home adapter ( black box )is model DCAU1R0-01
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shannon02
ACE - Expert
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21.2K Messages
1 year ago
When used to add the internet to the coax DTV calls it a DECA BB as it also needs a power source either an A/C power brick or the newer one use USB.
DTV has few if any HR24s left so they may pressure you to upgrade to the HS17 and mini clients only system with a new 2 yr contract, unknown if their tech can fix it or not if after making sure it is not on DTVs end.
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Jailorsurf
New Member
•
19 Messages
1 year ago
Thanks Shannon02! DIRECTV tried to push me to upgrade my hardware a couple years ago but they told me that I would lose my hard drive recordings in the process. If they could transfer my recorded shows to the new equipment I would have gone for the equipment upgrade/change, but they said it was not possible.
Being that it was working fine a week or so ago, do you think DIRECTV is attempting to strong arm me into the equipment change by shutting off the whole home feature with a flick of a digital command?
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0
shannon02
ACE - Expert
•
21.2K Messages
1 year ago
DTV never had a way to transfer recordings or settings to a new box but you can go old school and record them to a PC with a USB Capture Device in SD and real time. I don't think it was deliberate.
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