3 Messages
Transfer recording to new box
My master box won’t power on and waiting for a replacement. I was told that I would lose everything on the hard drive. I can access them now and watch them on my iPad and Roku tv so they must be in the cloud. Why can’t I transfer them? Can I swap the hard drives?
DIRECTVhelp
Community Support
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255.4K Messages
1 year ago
Hi @Bltedwards, thanks for sharing that information. Recordings are non-transferable, and we can't swap the hard drives. You can only access your recorded shows using the receiver you used to record them. Thanks for choosing DIRECTV.
Carryl, DIRECTV Community Specialist
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Bltedwards
3 Messages
1 year ago
How is that possible when the box is fried but I am able to access them right now on my iPad?
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DIRECTVhelp
Community Support
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255.4K Messages
1 year ago
If the replacement for the master box has not been set up yet, you can still access those recordings on your iPad through the DIRECTV App by going to your library.
Carryl, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.6K Messages
1 year ago
Most likely you're accessing those old recordings via the network's streaming site rather than your DVR's hard drive.
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