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K

3 Messages

Monday, December 18th, 2023 6:16 PM

Track Returned Equiptment

I dropped off my defective DVR at a UPS store and received an AT&T Equipment Return Receipt. How do I track the return of that equipment to ensure DIRECTV received it???

ACE - New Member

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5.2K Messages

1 year ago

Does the receipt have the UPS tracking number on it? 

3 Messages

1 year ago

It Does not have a UPS tracking number....

In addition to my account number, it does have a reference number, but that number was not a valid UPS tracking number when I tried it on the UPS website...

ACE - Expert

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21.2K Messages

1 year ago

UPS/FedEx bulk ships them back to DTV so there is no way to track it, the receipt is the proof you returned it.

3 Messages

1 year ago

Thank you Shannon. Does that mean I need to keep it forever????

Thanks again

ACE - Expert

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21.2K Messages

1 year ago

Not forever, but until after if DTV tries to charge you the NRF in the next few months or year.

ACE - Expert

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23.1K Messages

1 year ago

The new return process is how AT&T does it for their equipment. They are not individual shipments so there is no tracking number, it is a bulk return.

Keep that receipt. Perhaps not forever, but I would suggest a matter of months at the very least.


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