2 Messages
technicians not showing up for appointment 4 times no calls, get run around when call.
I have had 4 appointments, spent several hours on phone being on hold, transferred to several people, passing the buck to get answers. Asked for managers to resolve this and it is not happening no one from direct tv appears to want to help me a several decade customer who they won't assist me. Very poor service! Very disappointed. Still no resolution. No proper phone number to get to someone high enough to get assistance. Just tossed around and around with no show appointment still never showed up. Can someone help?
detuch254
ACE - New Member
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5.2K Messages
1 year ago
I suggest you file a BBB complaint to get this resolved, as this will allow higher levels at DIRECTV to ensure your problem is resolved efficiently. Given that this is a public forum of other customers, we cannot personally assist you other than recommending a certain method.
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lelkins
2 Messages
1 year ago
ok thank you for responding, I appreciate the feedback I will try that.
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nabukl
ACE - Professor
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2.4K Messages
1 year ago
Directv has no control over technicians showing up or not
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gregeusa
New Member
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513 Messages
1 year ago
you are kidding, right? they pay the technicians... so they can get other technicians if their performance is bad... that is if they care enough...
just like you can vote with your feet... if it gets bad enough any company can lose customers to their competition.
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shannon02
ACE - Expert
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21.3K Messages
1 year ago
Techs are not hanging off tree branches, they do what they can with what they have.
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shannon02
ACE - Expert
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21.3K Messages
1 year ago
WVB are an owned accessory that you can buy online.
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