8 Messages
remote order
hi just order a remote that's the only thing i order and now it saying I order 3 genie and a remote is this normal
8 Messages
hi just order a remote that's the only thing i order and now it saying I order 3 genie and a remote is this normal
shannon02
ACE - Expert
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21.3K Messages
2 years ago
No. DTV remotes are cheaper online.
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litzdog911
ACE - Sage
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46.6K Messages
2 years ago
Ordered how? From where?
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rogercrawley
8 Messages
2 years ago
On the DirecTV website.
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litzdog911
ACE - Sage
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46.6K Messages
2 years ago
That's clearly not correct. Call DirecTV. Phone numbers below.
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rogercrawley
8 Messages
2 years ago
Well there close rn but I ordered the remote on the app and it was free because of the Protection and it shows I ordered 3 Genie and a remote
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shannon02
ACE - Expert
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21.3K Messages
2 years ago
Tech support is 24/7.
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rogercrawley
8 Messages
2 years ago
No it's not done tired
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shannon02
ACE - Expert
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21.3K Messages
2 years ago
You can reach DIRECTV customer service and technical support at +1-800-531-5000. Technical support is always available, but you can get help with your bill and account only from 8 a.m. to midnight ET.
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DIRECTVhelp
Community Support
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255.4K Messages
2 years ago
I'll send you a DM and further investigate your account and get this resolved as soon as possible.
Vince, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.2K Messages
2 years ago
That was a full upgrade order. Call DirecTV during their normal business hours for account support (only tech is 24/7 which includes automated options) and cancel the order you don't need.
Before you call though, what are the models of each box you have? Just to be sure you have correct guidance before speaking with a customer service rep.
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