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3 Messages

Wednesday, June 26th, 2024

remote control

all of sudden my DirecTv remote will not turn my Sony TV off but it does turn it on

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ACE - Expert

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6.5K Messages

1 year ago

Have you tried reprogramming the remote?

3 Messages

1 year ago

I believe so. But am not sure I did it correctly. It's been many years since I did it last. 

3 Messages

1 year ago

Yes I id reprogram correctly. I have to Sony 55" tvs and the same thing is happening on both units. The DTV turn off but the TV stays on indicating that no signal is available. 

ACE - Expert

 • 

6.5K Messages

1 year ago

Make sure that the correct TV model is selected in the settings on the app. Also make sure CEC settings on tv is off (i think).

ACE - New Member

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1.6K Messages

1 year ago

are you a sat or stream customer?

1 Message

1 year ago

I've got the same issue. Just stopped turning the Sony TV off... Repaired remote, but there is no option to select a specific model, the remote setup wizard simply rotates thru 'code 1,' 'code 2' etc. I've tried selecting a couple different codes (as they all appear to work with the initial 'Try volume up button...' but none of them turn the Sony TV off anymore. Thoughts?


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