PIP does not show "ON" option

Try a red button reset to see if that kicks through the issue. If that doesn't, you can try unplugging power for a couple minutes as clears the cached memory. Be aware that 2nd option, power cycle, will dump guide data that it has to acquire again from the satellite (plus download all the On Demand info if connected to internet).

With either option, that will cause any Clients (Mini Genie, RVU TV, Gemini) to be out of service until they are getting the info from the Genie (HR44) again. Dedicated receivers/HDDVRs will not be affected.

Thanks for sharing those steps, @Juniper! If PIP doesn't work after resetting the receiver, please contact us here for troubleshooting: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team

Thanks for all the advice.  I used the chat option but they could not help me after trying a few things.  The CSR said that she needed to advance it and that I would be receiving an email within 72 hours from a technician, but no email and it has been 6 days.  I guess it is not a priority.  I guess I need to restart the entire circle again if I want them to try to figure it out.

Sorry you haven't received an email yet. We have a technical team on standby ready to help. Sending you a DM now. Rhyan, DIRECTV Community Team

I find chat on their website to not be so reliable. Plus transcripts do not get saved to your account (really hope they would change that).

A Direct Message (DM) on the forum from the official help team seems to have a decent track record. Good luck and let us know how it pans out.

Hello - I am still having issues with the PIP function. I thought I could live without it, but miss it when watching sports.  It does not activate, and my receiver freezes when I select a function in the PIP menu. I tied working without it for a several months but realize that I miss the function. I can navigate to the PIP menu but when I click on side by side or one of those options, PIP does not start and the receiver freezes. I need to turn it off and back on to resume normal activities.

Hi, @JosephKK. We have a technical team on standby ready to help with the issue you're having with the PIP function. I'm sending you a DM now. Rhyan, DIRECTV Community Team

@JosephKK 

Have you tried red button reset and/or power cycle (verify coax finger tight, and do the same with any Clients in case a tuner conflict is related to the issue)? If so, then either a reset of the HR44 to factory defaults or getting a warranty replacement ($19.95 delivery) will be the next step.

Be aware either of those options means you lose anything recorded on your HR44 (including if you use an external hard drive with it). Also chance a warranty replacement may net an HR54 / HR54R1 depending on stock, neither of which supports Caller ID on TV (the HR44 was the last with the phone jack, but removed the menu option for the long outdated feature) and the revised model (R1) doesn't have an eSATA port so cannot support external hard drives.