One-Time Recordings Not Recording

We’re sorry to hear you cannot record any of your favorite teams' content and apologize for the inconvenience caused by the DVR system. Have you tried to factory reset your receiver? Please check here to find out how to do it: https://www.directv.com/support/article/000075734 Since you have tried some troubleshooting steps, we'll send you a Private Message to gather more information and investigate what's happening. Santiago, DIRECTV Community Specialist

I would prefer not to do a factory re-set and lose all of my settings and recordings. I'm trying to understand why only the Dodgers' games are not recording.

Strange as my HR24 is recording them except when there was the 99 sat outage 2 days ago.

Maybe the outage was the issue. I've got today's game set to record at 5:00 pm. We shall see...

I was able to watch the noon game during the outage by selecting the low resolution option that switched me to the streaming internet version that can't be recorded.

How does one do that? Thanks, Shannon!

The option showed up when I tuned to 690, It was showing 771 you can watch it in low resolution, at that time I didn't know there was an outage on the 99 sat that carries 690.

I wasn't watching the game...I was recording it for later viewing...so I wouldn't have seen the 771 error. I'm hoping that's the problem. I've got today's 5pm game set to record. Fingers crossed...

Thank you for providing the information, @shannon02. It appears that there is a possible solution to the issue @SoCalScott. Please select the low-resolution option for recording and check if the problem is resolved. If the issue persists, please let us know so that we can assist you further. Alice, DIRECTV Community Specialist

If I understand @shannon02 correctly, it seems the low resolution option is only available when I am watching the game I'm trying to record in real time. I'm trying to record games while I'm working, and watch them at a later time.

Right, but the low resolution streaming version can't be recorded.

Hi, @SoCalScott. Yes, you can record games while working and watch them at a later time. Visit https://www.directv.com/support/article/000099775 Thank you for choosing DIRECTV. Alice, DIRECTV Community Specialist

Well, yesterday's game recorded as scheduled. Looking forward to seeing what happens today. Perhaps all along it was the 771 issue that @shannon02 discussed above.

Yesterday's game recorded, too. It appears whatever the issue was (771?), the problem has been resolved. Thanks @shannon02 . I greatly appreciated your help.

You are welcome.