No captioning on my DirecTV programs box work.

Hi, @kc7ecy. We understand the importance of having the Closed Captioning turned on. Visit https://www.directv.com/support/article/000093366 to learn how to manage closed captioning so you can read subtitles with ease. Thanks for choosing DIRECTV. Jonathan, DIRECTV Community Specialist

I have done both of those actions and they do not work.

My box does not have a reset button. 

May I have a replacement DirecTV box, please.

I have done both of those actions and they do not work.

My box does not have a reset button. 

May I have a replacement DirecTV box, please.

If unplugging it for a few minutes doesn't work then you have to call DTV for a replacement.  What is the model number as I don't recall any DTV receivers not having a reset button.

What is the MODEL of that DirecTV box? Curious what one has no reset button at all.

FYI, We no longer have AT&T account... switched over to Bank of America. 

Huh? AT&T is not a bank so that switch makes no sense. Also would have nothing to do with DirecTV's Closed Captioning capability.

Model number HR54-500        04/12/2017

S/N D54HV7EP11866

I see a tiny dot on the right side "Reset"?  then a card in a slot.

Have been getting bits and pieces of CC......  Still no straight closed captioning 

Think the box needs to be replaced.

Thank you for following the steps, and providing the details. We're sending you a DM to investigate this issue further and process your request. Lynie, DIRECTV Community Specialist

Yes, the tiny red dot near the access card slot is the reset button.

Oh, okay. I'll give it a shot.

We're glad to know that the closed captioning is now working, @kc7ecy. We appreciate the help, @shannon02. Thanks for choosing DIRECTV. Jonathan, DIRECTV Community Specialist

Glad you got the CC working. And yes newer boxes the red reset button is located in a different spot. So always best to know model number when asking for help.

Still confused how you switched from AT&T to Bank of America. Wondering what was actually supposed to be said.

Oh, I paid DirecTV on AT&T credit card.  Now closed due to all the problems we've had with that bank.   Now paying on Bank of America.  Thought AT&T was trying to get us back.  No way.  

Thanks for getting us back on CC. We watched Ferris Bueller's Day Off in CC. So good to have cc to see this crazy movie.  Thanks.

AT&T is a phone and internet company, not a bank.

Perhaps you had a refund/rewards card from AT&T, but it was through a financial institution that AT&T is not.

Thanks.  Still trying to figure out how I'm paying for DirecTV ??

Will work on it.  Thanks