Contributor
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35 Messages
New Genie 2 HS 17
Replaced a failed Genie 2 HS17. Went through all the proper steps. Trouble now is reconnecting the 2 wireless clients. The wired clients come up just fine. Restarted clients, restarted Genie 2, checked that Genie 2 is alive on my local network, etc. Error code is 615 (Lost Video Connection).. Any clue as to what I should try next? Lengthy phone conversations with Directv help line. Finally, they say they will have a to send a tech. I have had Directv since 1995. I have yet to need a tech to help with anything so I hate to throw in the towel and schedule a tech.
Thank you.
DIRECTVhelp
Community Support
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255.4K Messages
2 days ago
1. Check Wireless Video Bridge (WVB) connections. Ensure it’s in a well-ventilated area and free from interference (e.g., Wi-Fi routers, cordless phones). Check all cable connections - make sure everything is secure, and press the red reset button to restart it (may take a few minutes).
2. Move wireless Genie Minis closer to the HS17 to test for signal strength issues, which can trigger error 615.
3. Perform a “double reboot” on the Genie 2 by unplugging it, waiting 15 seconds, plugging it back in, and repeating within 30 minutes.
More tips also available at Get help with DIRECTV error codes 614, 615, 616 | DIRECTV Support If further technical assistance is needed, contact us here: https://www.directv.com/customer-service Rizza, DIRECTV Community Team
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Juniper
ACE - Expert
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23.2K Messages
2 days ago
Is it just the Genie-2's built-in WVB or are you also using an external WVB?
Not needing a tech since '95 is impressive and commendable. Hopefully the suggestions on the forum can help. If not, well 30 years of DIY is a good run and no shame in having the actual company take care of it.
And I hope that means you are not paying for their Equipment Protection Plan.
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goldw1800
ACE - Professor
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2K Messages
1 day ago
How Far away are the wireless clients from the HS17 -that may be your issue -try moving one of them closer to the HS-17 if it connects that's your problem
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