New Member
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2 Messages
my new Directv remote will not turn off my T V, it turns off my genie & brings up my tv apps, try again & same thing happens.
my new DirecTV remote will not turn off my TV, it does turn off the menu & then brings up the TV apps....I have tried several times, but same thing happens
DIRECTVhelp
Community Support
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255.6K Messages
2 days ago
Hey there, @sp1504. We recommend attempting to reprogram your remote. You can find helpful steps to properly sync your remote to your TV here: How to fix your DIRECTV remote | DIRECTV Support Let us know if these steps work for you! Charles, DIRECTV Community Team
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sp1504
New Member
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2 Messages
1 day ago
Thanks, I tried resetting remote to factory default....it removed the apps, but still will not turn off my sharp TV & now, will not pair with my TV, I went thru all the settings & none of them worked (it did pair with TV yesterday)
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DIRECTVhelp
Community Support
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255.6K Messages
1 day ago
Thanks for your effort in troubleshooting. We're sending you a DM, so our specialist can assist you further. Rizza, DIRECTV Community Team
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