3 Messages
How to contact engineering department.
I work for a manufacturer of a popular soundbar. Recently DirecTV removed us from their remote programing guides. The "codes" they listed previously worked fine.
I would like to send DirecTV a few remotes or a spreadsheet of the hex values for IR commands. Who do I contact? Is their a good email address to use?
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Which manufacturer of soundbar are you referring to? How do you know that directv removed your brand from their remote programming Menu? Are you referring to DIRECTV STREAM or DIRECTV SATELLITE?
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danjhudson
3 Messages
2 years ago
Zvox Audio.
We have had hundreds of customers contact us in the last few months saying they updated their equipment and Zvox is no longer listed as an Audio Equipment brand.
Most customers seem to be using the RC73 remote. This problem seems to be with DirecTV Satellite.
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danjhudson
3 Messages
2 years ago
Unfortunately none of the old codes work after DirecTV updated their receivers.
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