New Member
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1 Message
Genie 2 question
We are having to replace our Genie 2 due to changing out everything else and still having video freezing, video loss, etc.
will I lose all recordings when the new genie 2 gets installed?
New Member
•
1 Message
We are having to replace our Genie 2 due to changing out everything else and still having video freezing, video loss, etc.
will I lose all recordings when the new genie 2 gets installed?
Juniper
ACE - Expert
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23.3K Messages
7 hours ago
Recordings are encrypted to their exact DVR. DirecTV does not have a way to transfer them. If you can, be comfortably caught up before having them ship you a warranty replacement. You can also review the troubleshooting you've done with others in the forum to see if there is anything else to suggest to resolve the issue.
One of the reasons I prefer the traditional Genie with regular HDDVRs. That way if a box is replaced, only what is on that one gets lost while I retain any recordings the others have.
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