New Member
•
4 Messages
Gemini will not open apps
I got the Gemini to use with my Genie in December. In March it stopped loading or opening apps. It says there is a problem with HBO or that there is no internet connection. After two days of unplugging and resets and hours of DIRECTV support calls they decided the unit was defective and shipped another. I set it up, reloaded and signed into my apps and it worked for ONE day. Now we are back to the same old endless circle spinning and frozen screens…but if I switch to the Sony smart tv or AppleTV apps open instantly. My internet speed is 100+MGPS and the DIRECTV test shows the connection is solid and speed is excellent. What now?
Accepted Solution
gregeusa
New Member
•
523 Messages
1 day ago
got it, clear... to be precise, your Orbi shows the various SSID's of the wifi networks it "sees", but clearly it is not connected to the DTV 5 gig wifi used for the connection between the server and the clients.
The apps should be accessing the internet through the Ethernet or the wifi on the Gemini, independently of all other connections with anything else... I have seen some weird stuff...
It might be worthwhile to experiment and use a hardwired Ethernet to the Gemini, it's the only other thing I think that would be obstructing the Gemini apps, even though it says it is connected by wifi.. (and
0
0
DIRECTVhelp
Community Support
•
255.9K Messages
5 days ago
We’re sorry the issue is still happening even after the Gemini device replacement, @DGplusdogs. We have a specialist on standby, ready to help. Sending you a DM. Rhyan, DIRECTV Community Team
0
0
gregeusa
New Member
•
523 Messages
1 day ago
Any chance you got a new home router or firewall or wireless access point?
what if anything did you do to your home network at that time? list everything even if you are sure it could not affect the situation
0
DGplusdogs
New Member
•
4 Messages
1 day ago
No change at all to network or router.
0
0
gregeusa
New Member
•
523 Messages
1 day ago
strange, because it's clearly not a hardware issue, but something blocking or not accessable...
have you a hardware connection to your Gemini (not the Genie/Genie 2)?
0
DGplusdogs
New Member
•
4 Messages
1 day ago
I was able to get the Gemini to connect by following some instructions I found in the forum. A man paid a Directv technician for the service call. The technician told him to never hit the red reset button like the support site says. I unplugged both the Genie and Gemini. Plugged the Genie in first, let it reboot, then plugged in the Gemini. Before tech support had me hit reset buttons soooo many times but the same error message. Crossing my fingers this one holds as a solution.
0
0
gregeusa
New Member
•
523 Messages
1 day ago
so, the reset button pressed for about a second is NO harm...
When I first got my Gemini, I needed to reboot it almost weekly... now it's more like monthly.
I rarely need to reboot the Genie 2... also I have a Geni Mini (client), and that rarely needs rebooting...
to be clear, go into the Gemini settings and see if it is indeed connected to the internet, not just the wireless bridge to the Genie 2.
By the way, I'm assuming you have a Genie 2 server/tower, please correct if I am mistaken.
Greg
0
DGplusdogs
New Member
•
4 Messages
1 day ago
Both say they are connected. DIRECTV internet set up says connected and with excellent speed. My Sony Android Smart TV can connect to apps when Gemini cannot. My Orbi app shows the DIRECTV wifi connection as well as the Genie 2 and Gemini. Also the Sony TV connection.
0
0
gregeusa
New Member
•
523 Messages
24 hours ago
So if it was me, I would hard connect the Gemini Ethernet to your home network, and not connect the Gemini wireless... this would help elmininate the possibility that the Orbi mesh wifi is blocking somehow...
I believe that when you connect a hard line to the Gemini, it stops using the wifi..
(not the wifi between it and the server)
That would be what I would take as the next step.
0
0