1 Message
Equipment return
Hello. My apartment transitioned to streaming and I need to return the receiver box and modem. How do I go about returning?
1 Message
Hello. My apartment transitioned to streaming and I need to return the receiver box and modem. How do I go about returning?
Juniper
ACE - Expert
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23.2K Messages
2 years ago
DirecTV doesn't have modems as is not an internet provider.
If any of your receiver/client boxes are returnable, you take them to a participating FedEx/The UPS Store (corporate location) for the free return. Have your account number and make sure to keep receipt showing they took possesion.
What are the models of each receiver/client you have?
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
Your MDU dealer that supplied DIRECTV satellite to your building should be responsible for collecting your equipment AFAIK. If not, consult with your apartment property manager. Did you have an individual DIRECTV account from your MDU dealer? In other words, did you have your own DIRECTV account set up through the DIRECTV MDU dealer for the apartment building? If so, you may be able to call your MDU dealer with your account information (DIRECTV account number, your name, apartment address, etc) to assist you further.
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