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2 Messages

Saturday, March 16th, 2024 6:18 PM

Cinema Connection Kit for the HR24-500 does not allow me to access my DVR recorded shows..

I purchased a CCT for my HR24-500 receiver so I could access my recorded programs on my IPad. The setup was completed successfully  but now it says that the HR24 is not compatible. What can I do?

Community Support

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255.3K Messages

1 year ago

We're sorry that your HR24 is having compatibility issues, dbroth1. To help you fix this, we'd like to gather more details. Let's connect in DM, so we can get a better understanding of the problem and find a solution. Charles, DIRECTV Community Specialist

ACE - Expert

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21.2K Messages

1 year ago

Only the HR44/54 Genies and the HS17 Genie2 have the software needed to allow you to stream and unless they have updated it you can't stream programs from the DVR yet.

ACE - Expert

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23.1K Messages

1 year ago

The CCK is only to allow the HR24 to wirelessly connect to home internet for optional On Demand. It does not allow you to remotely watch the recordings on a tablet.

Even if you have the 2nd/3rd generation Genie (HR44/HR54) in the setup, the DirecTV app was recently replaced and the new one still has a ways to go in order to incorporate prior features.

If you have the Genie, then the CCK would only cause problems unless that HR24 is on a separate dish/cabling setup. This is because the built-in one of the Genie takes priority and doesn't work well with the old external one being in the mix.

2 Messages

1 year ago

It looks like from other responses that I won't be able to stream using my CCK and my HR24 receiver. How do we communicate using DM

Community Support

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255.3K Messages

1 year ago

That's right. Thank you for your inputs @shannon02 and @Juniper. Please check your inbox, we've sent you a DM. Rowena, DIRECTV Community Specialist

ACE - Expert

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21.2K Messages

1 year ago

When they send a DM/PM a box with lines appears at the top of this page near the bell icon.


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