Tutor
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71 Messages
Alexa and Genie DVR
Got a message that as of 10/17 Alexa voice will be removed from Direct TV Genie HD DVRs. Does anyone know why this is being done? I have found it useful to use Alexa voice in the past to do such things as change my Genie channel.
Wannabe32
Tutor
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71 Messages
2 years ago
DIRECTVhelp
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Wannabe32
Tutor
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71 Messages
2 years ago
I still don't understand the purpose of Direct TV sending out a message that as of 10/17 Alexa voice will be removed from Direct TV Genie HD DVRs. If Alexa is not a feature offered by Direct TV, as you state, explain to me why a message stating a service that isn't offered by Direct TV is being removed by Direct TV. What am I missing?
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DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
I'm with you there, @Wannabe32. I apologize for the confusion. May I have a picture of that message so that I can forward it to our team and have them review and look into it? If ever you will encounter any issue controlling DIRECTV Genie Equipment via Amazon Alexa, click here: https://www.amazon.com/help/alexa/quickfixes Claudine, DIRECTV Community Specialist
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psp7178
Participant
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7 Messages
2 years ago
I got the same message but I never knew you could control DirecTV with Alexa to begin with
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litzdog911
ACE - Sage
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46.5K Messages
2 years ago
What's the exact message?
Where did you see this message?
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Wannabe32
Tutor
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71 Messages
2 years ago
Message is in my first post. Came as a Direct TV message on my Genie HR44-500
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shannon02
ACE - Expert
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21.2K Messages
2 years ago
It was sent to all receivers in the message section.
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Wannabe32
Tutor
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71 Messages
2 years ago
It came as a message from Direct TV. See picture below
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DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
Hello. Thank you for sharing the images. We want to take a closer look into this, we are sending you a PM, please check your messages. Dylan, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
That message is either a complete error or is badly worded.
DirecTV has no Alexa function built into their boxes. But the Alexa is able to control them. Perhaps this means that whatever made them compatible will not longer work.
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Wannabe32
Tutor
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71 Messages
2 years ago
DirectTVHelp
Responded to you PM but didn't receive a response for over 30 minutes. Not very good customer service!
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
The forum help team is supplemental to customer support. It is not a live running chat.
You want full customer service, then call DirecTV.
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Kalickim52
New Member
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12 Messages
2 years ago
Can we please this public and not in PMs? I got the same notification and need the voice support due to disabilities.
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ddrow
Teacher
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13 Messages
2 years ago
I received the same message. If I read it correctly it says the voice feature will be removed from Alexa devices and DTV Genie HD DVR.
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gregeusa
New Member
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513 Messages
2 years ago
I see no confusion in the message.
Clearly there are some DVR's that have the interface to allow Alexa control.
You do not need the Alexa APP to be installed in a device to RESPOND to Alexa. I think there's some confusion with people guessing, especially the first "official" response saying DTV did not send the message!!!!! Sorry but does not instill confidence in answers!!!
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