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4k connectivity
I just bought an Amazon Fire 4k43N400A LCD TV. I have a DTV HR54-200 connected to it but when I try to access channel 105 4k it says the location is not compatible. Whats the fix since the TV is 4K.
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I just bought an Amazon Fire 4k43N400A LCD TV. I have a DTV HR54-200 connected to it but when I try to access channel 105 4k it says the location is not compatible. Whats the fix since the TV is 4K.
Accepted Solution
shannon02
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21.2K Messages
2 months ago
The HR54 can't output 4K none of the Genie's can, you need a C61K mini client that is wired only or the C71WK mini client connected to the 4K TV.
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Accepted Solution
Juniper
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23.1K Messages
11 days ago
The Gemini (C71KW) does work differently. It can work like a Mini Genie or use apps on the internet, even having a different firmware version for those that have the streaming-only service. That "duality" is why I believe it got called the Gemini.
So the HR54 can only allocate one tuner for 4K. But the Gemini might be pulling 4K from the internet. That or one of the Clients is showing the non-4K version of the program, which the TV might be upscalling to make it look like 4K.
As for only two TVs, a full power cycle of the Genie and all boxes should fix that. If not then try refreshing service authorizations on the website. Failing that, you'll need to contact support so they can do a full restart of services on the account and see if that kicks it through. Think of restart vs refresh like power cycle vs red button reset so it may do more to force it through. Just like you power down your PC instead of just telling it to restart.
Hopefully that gets it fixed and is not an an issue with the HR54 itself that needs to be replaced. Good luck.
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DIRECTVhelp
Community Support
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255.3K Messages
2 months ago
We're sorry you're having issues accessing 4K content, @Sport9898. We have a specialist available to take a closer look. We're sending you a DM. John, DIRECTV Community Team
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Sport9898
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12 days ago
The Genie minis I have are 4k capable.
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Juniper
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12 days ago
The only 4K boxes are the Mini Genie (C61K) or new Gemini (C71KW).
HR54 cannot output 4K itself as was too far into production when the requirements for 4K increased.
Though the HR54 can use up to 3 Clients at one time, it can only allocate a single TV using a 4K channel.
To get 4K, DirecTV should have done a 4K upgrade (as 4K models should never be provided if you don't have a 4K TV). This required tech install to verify all compatible (HDMI 2.0, HDCP 2.2, 60 FPS,), enable 4K on the account (no charge but has to be toggled on), and verify 4K channel actually works. Buying a 4K TV doesn't toggle on 4K service. As long as you had 4K service turned on, compatible equipment set correctly (make sure plugged into the 4K specific port as usually only one of the HDMI ports on the TV is set for it), then yes it should work.
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Sport9898
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12 days ago
The comment that the 4k can only access one TV at a time is what I have always believed, but, today while watching the Indy 500 on one TV I tried to do that on a second TV at the same time and it worked fine. Wow!
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Juniper
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23.1K Messages
12 days ago
The HR54 only allocates a single tuner to a 4K channel. That was an unfortunate limitation. Though now they do allow one to co-locate a 4K Client with the HR54 so you don't have to pay for a 2nd authorized TV if you are a single TV household.
If you were on a dedicated 4K channel, then going to the other TV should have interrupted it on the first TV. This is limitations in the hardware and tuners of the HR54. Just how it was built.
The Genie-2 (HS17) allows 2 TVs at a time using a 4K channel. But with the other downgrades and limited 4K content, I wouldn't suggest it in most cases.
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Sport9898
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12 days ago
I should add that I was using 4K to watch the Indy 500 on both TVs.
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shannon02
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12 days ago
Could be that one of the C71WKs was streaming it via the internet.
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Sport9898
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12 days ago
I was using the C71KW-400 on one TV and a 61K-700 on the other TV to get 4k on both at the same time.
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Sport9898
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12 days ago
Great question. It is connected by Ethernet to the web. But I don't know if that was how it was connected at the time.
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Sport9898
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12 days ago
The mystery remains that I can only have 2 TVs connected to DirecTV at the same time now when that has never been a problem before. I'm not referring to 4k but non 4k at the same time.
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shannon02
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21.2K Messages
11 days ago
I'm thinking the C71WK may be causing that problem also, I'm thinking that if the C71WK is on but streaming via the internet it is still is taking a tuner from the HR54.
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Sport9898
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11 days ago
Many thanks to shannon02 and Juniper for the valuable insight and suggestions. You clearly understand the systems. I have been a DirecTV customer since the days when service was supplied by Pegasus before they were acquired. Even in the early years I often had more than two TVs on at the same time and never had an issue like this. I'm still trying the solutions that have been suggested but no joy yet. Thank you.
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Sport9898
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11 days ago
Good news. I did the refresh on the Directv web site on the HR54 this morning and it appears to have worked. I turned on the 3 TVs I tried yesterday and they each played as they did in the past. Thanks for that suggestion.
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