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21 day return policy
I am wondering we cancelled our direct tv service and our service is good until january 9th, why would we be expected to return the equiptment before then?? My wife called on december 9th to cancel and they told her she has 21 days from that call to retturn the boxes, if we paid till january 9th why would we be expected to return the boxes before tge 9th?? You would the the 21 days starts from the last day of you service??
Juniper
ACE - Expert
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23.1K Messages
1 year ago
It would be 21 days from when the cancellation is effective, so from the end of your service month. When you take to a participating FedEx or The UPS Store make sure to keep receipt showing what they took possession.
What are the models of each box? Too many agents don't check against the returnable list so give just general return procedures.
I would also double check your service dates as the start and end date cannot be the same. For example you could be December 10th thru January 9th, but not December 9th to January 9th. Remember your service dates are not your autopay date.
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