New Member
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Whole Home DVR Service with one receiver
I only have one receiver. I'm being charged $3 monthly for Whole Home DVR Service. Why?
New Member
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1 Message
I only have one receiver. I'm being charged $3 monthly for Whole Home DVR Service. Why?
shannon02
ACE - Expert
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21.2K Messages
2 years ago
All Genies require Whole Home even if you can't use it.
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
@mwsharp
If you have only one box, so just one TV, then you have a Genie (HR34, HR44, HR54). This is DirecTV's Advanced Whole Home HDDVR. Just like all HD boxes require HD service, this requires HD, DVR, and Whole Home DVR. Unlike a traditional DVR/HDDVR which has 2 tuners, your Genie has 5, so could be considered at least 2 boxes in one if it helps you justify it in your own mind.
The only way to remove the $3 would be to do an "upgrade" to a regular HDDVR. Only Genie setups require the service. Even if you had multiple regular HDDVRs, or mixed in with HD non-DVRs, Whole Home DVR would be optional if you didn't have a Genie.
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