Trying to Understand why my bill went $80

I have been a customer for over 30 years, and I love the TV service, but I dislike the customer service because my bill is never the same. With combined billing, there's always one problem after another. I am a senior citizen on a fixed income, so an $80 increase—due to a promotion being removed from my account—is a hardship, especially on an account where I have never been delinquent or missed a payment.

When I contacted customer service, I was told there was nothing they could do because combined billing with AT&T and DirecTV is no longer handled by AT&T. This is the final straw. Expecting me to pay a $300 bill that did not appear on my monthly statement and was completely unexpected is unreasonable.

Unless DirecTV is willing to help lower the bill, including the current one, I will have to consider switching to a streaming service or another provider.