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Trying to Understand why my bill went $80
I have been a customer for over 30 years, and I love the TV service, but I dislike the customer service because my bill is never the same. With combined billing, there's always one problem after another. I am a senior citizen on a fixed income, so an $80 increase—due to a promotion being removed from my account—is a hardship, especially on an account where I have never been delinquent or missed a payment.
When I contacted customer service, I was told there was nothing they could do because combined billing with AT&T and DirecTV is no longer handled by AT&T. This is the final straw. Expecting me to pay a $300 bill that did not appear on my monthly statement and was completely unexpected is unreasonable.
Unless DirecTV is willing to help lower the bill, including the current one, I will have to consider switching to a streaming service or another provider.
DIRECTVhelp
Community Support
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255.6K Messages
24 days ago
We appreciate your loyalty and understand that a sudden bill increase can be frustrating, @a0159945. We're sending you a DM, so a specialist can help you check cost-saving options for your DIRECTV. Rhyan, DIRECTV Community Team
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Juniper
ACE - Expert
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23.4K Messages
24 days ago
@a0159945
Having a combined bill is part of the problem. DirecTV bills AT&T who in turn bills you for both together. Since they are separate billing systems and models, the AT&T bill isn't designed to fully itemize and explain your DirecTV bill. This is why I don't combine bills between different companies as I like reading and understanding my bill in full.
The other part is you say $80 "increase", by a promotion being removed. Discounts are a temporary perk, not something to expect forever. Having that much in discounts is unusual. Though perhaps not a stretch if they were not all from one company.
In the end you are wanting DirecTV to lower the bill because you were unaware of when your promotion ended. You can certainly discuss that with them through their DM or calling and speaking to their cancellation/retention department (as you are seriously considering leaving over it).
Whether you find an manageable solution with DirecTV or go with another provider, it is your responsibility to be aware of your bills and when any promotion ends. Do not expect the company to lower your bill because you have trouble managing it. In the end it is your financial responsibility.
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